Shipping policy

At Dhanaks Decor, we aim to deliver your home décor products safely, quickly, and reliably. This Shipping Policy explains how we process orders, shipping timelines, delivery methods, and your responsibilities as a customer. By placing an order on www.dhanaks.store, you agree to the following shipping terms.

1. Order Processing Time

All orders are processed within 1–2 business days after confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
Once an order is processed, it is handed over to our trusted courier partners.

You will receive a confirmation message once your order is shipped.

2. Shipping Time & Delivery Duration

Delivery time depends on your location:

Major Cities: 2–4 working days
Other Cities: 3–7 working days
Remote Areas/Villages: 5–10 working days

Delays may occur due to weather conditions, courier issues, holidays, or national events. Dhanaks Decor is not responsible for delays caused by third-party courier services.

3. Shipping Charges

Standard shipping charges may apply depending on the product weight, size, and delivery city.
Shipping fees (if any) will be visible at checkout before completing your order.
For certain promotions or offers, free shipping may be available.

4. Cash on Delivery (COD)

We offer Cash on Delivery (COD) across Pakistan.

Please note:

The courier may call before delivery.
Customers must ensure they are available to receive the order.
Refusing parcels repeatedly may result in blocking future COD orders.

5. Order Tracking

Once the order is shipped:

You will receive a tracking number via SMS or WhatsApp.
You can track your package using the courier’s tracking system.

If you do not receive tracking details within 2 days, contact us.

6. Address Accuracy

Customers are responsible for providing complete and correct address information, including:

Full name
House number/Street number
City/Area
Active phone number

Any delays or failed deliveries caused by incorrect address details are not the responsibility of Dhanaks Decor.

7. Delivery Attempts

Our courier partners will attempt delivery up to two times. If the customer is not available or does not respond:

The order may be returned to us
Additional shipping charges may apply for re-delivery

8. Damaged or Missing Items

If your order arrives damaged, incomplete, or incorrect:

Contact us within 24 hours of delivery
Send photos/videos of the damaged or wrong item
Provide packaging photos and order details

We will guide you through the replacement process based on our Return & Exchange Policy.

9. International Shipping

At this time, Dhanaks Decor ships only within Pakistan.
International shipping is not available.

10. Contact Us

For shipping inquiries, order tracking, or support, you can reach us at:

📧 Email: dhanakdecorofficial@gmail.com
📞 WhatsApp / Phone: +92 339 0034351
🌐 Website: www.dhanaks.store

Our support team aims to respond within 24 hours.

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